Frequently Asked Questions

Everything you need to know about your Miwa beauty journey.

Are Miwa products suitable for sensitive skin?

Yes, all Miwa products are formulated with dermatologically tested, clean ingredients specifically designed to be gentle yet effective on all skin types, including sensitive skin.

How can I track my order?

Once your order has shipped, you will receive an email notification with a tracking number and a link to our carrier's website to monitor your delivery in real-time.

What is your return policy?

We offer a 30-day return policy for unopened and unused products. If you are not satisfied with your purchase, please contact our support team to initiate a return or exchange.

Does Miwa test on animals?

Absolutely not. Miwa is a 100% cruelty-free brand. We do not test our finished products or ingredients on animals, nor do we work with suppliers who do.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary depending on the destination but generally range from 7-14 business days.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.